Commercial Returns Framework
Refund & Return Policy
Nova Beverage Systems Inc. distributes commercial-grade industrial beverage equipment under strict corporate vetting standards. All sales are executed under formal B2B procurement terms. The provisions below govern the limited circumstances under which returns may be authorized.
Section I / Overview
Overview of Commercial Terms
Because Nova Beverage Systems Inc. distributes commercial-grade, industrial beverage infrastructure, food-service machinery, and water-filtration systems to hospitality providers, establishment operators, and corporate clients, all sales are subject to strict corporate vetting guidelines. Unlike standard retail consumer operations, our products are dispatched factory-direct from our tier-1 manufacturing partner facilities. Consequently, all return requests are subject to the specific terms, return conditions, and inventory restocking frameworks outlined below.
Section II / Return Window
30-Day Return Threshold
We offer a 30-day return evaluation window. This means commercial buyers have exactly 30 calendar days from the verified delivery date of the equipment shipment to file a formal request for a return authorization.
Section III / Eligibility
Strict Eligibility and Equipment Conditions
To qualify for an authorized return framework, the asset must be completely uninstalled, unplumbed, never connected to a utility matrix (power, water, gas), and entirely unused. It must be in the precise condition it was received: clean, pristine, showing zero field wear, and anchored securely within its original, intact manufacturer wood crates, skids, or factory pallets with all original strapping, documentation, and protective packaging materials intact. You must also supply the formal sales invoice, purchase receipt, or verified proof of purchase issued by our procurement desk.
To initialize a return process, you must contact our operations team at info@novabev.ca.
Please note the following logistics protocols:
- Returns cannot be sent back to our administrative office locations. Because items are routed factory-direct, return shipments must be dispatched exclusively to the specific primary manufacturer warehouse asset point determined upon authorization.
- If your return request is accepted, our fulfillment department will issue a formal Return Merchandise Authorization (RMA) number along with explicit freight shipping instructions regarding where and how to safely tender your crate package.
- Freight and Restocking Deductions: The commercial buyer assumes total financial responsibility for securing and paying all return Less-Than-Truckload (LTL) freight logistics costs back to the designated warehouse. Furthermore, all authorized returns are subject to a mandatory 20% to 30% manufacturer restocking fee deducted directly from the final refund balance to offset factory intake inspection and diagnostic validation expenses.
- Shipments sent back to any facility or manufacturer node without first receiving an approved RMA number will be rejected at the freight terminal and returned to the sender at the buyer’s sole expense.
You can contact our operations managers regarding any policy or logistical inquiry at info@novabev.ca.
Section IV / Transit Issues
Damages, Transit Discrepancies, and Immediate Issues
Commercial buyers are legally required to thoroughly inspect the external integrity of all freight crates, skids, and equipment packages immediately upon arrival, prior to signing the carrier’s Proof of Delivery (POD) or Bill of Lading (BOL).
- If physical transit damage or structural box deformities are identified, the buyer must explicitly write “Damaged Upon Arrival” directly on the carrier’s POD slip before allowing the driver to depart.
- Contact our procurement support desk immediately at info@novabev.ca within 24 hours of delivery. This rapid reporting timeline allows us to successfully execute insurance freight claims against the LTL trucking grid, evaluate the hardware disruption, and rapidly coordinate factory replacement components or exchange units to preserve your construction timeline.
Section V / Final Sale
Final Sale Exceptions / Non-Returnable Items
Certain classes of commercial assets are strictly non-returnable and exempt from this policy:
- Custom-built, bespoke factory modifications, or highly specialized product configurations engineered to individual client specifications.
- Special-order catalog allocations brought in outside of standard warehouse inventory allocations.
- Any machinery that has had utilities introduced, or has been physically bolted, installed, or operated within a commercial space.
- Used, clearance, open-box warehouse variants, or liquid items (such as chemical sanitizers or water-filtration replacement resins).
- We do not accept returns or cancellations on standard sale items, seasonal promotions, or digital procurement gift allocations.
Section VI / Exchanges
Exchanges
The most efficient methodology for executing a commercial machine modification is to file an authorized return for your current asset using our standard setup. Once your returned unit is checked back into the manufacturer hub, place a completely separate procurement order or submit a new Request For Quote (RFQ) layout for the updated hardware configuration.
Section VII / Refunds
Refund Processing Window
We will update your office immediately once the manufacturing facility accepts, uncrates, and completes its formal engineering quality-control check on your return item. Upon asset validation, we will notify you if the corporate credit or refund is approved.
If verified as compliant, your net refund (minus the required 20% to 30% manufacturer restocking deduction and any unrecovered outbound freight liabilities) will be credited automatically to your original payment card or business ledger within 10 to 15 business days. Please account for the administrative standard processing delays of corporate banking clearings or enterprise credit line processors before the funds reflect in your primary balances.
If more than 20 business days have passed since our desk approved your return framework and you have not received confirmation, please reach out directly to our accounting line at info@novabev.ca.
Operations Desk
Submit RMA requests and reverse logistics inquiries to info@novabev.ca.